| For buyers
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- Evaluate the credibility of the builder
- Obtain independent legal advice on contract documents
- Understand the rights and obligations associated with community living
- Consider an independent building inspection
- Know where to seek assistance.
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| For developers
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- Improve communication with buyers
- Contribute to the cost of government oversight of the housing sector
- Increase accountability in forecasting of sinking funds
- Create better relationship between what buyers want and what is offered
- Build better quality buildings.
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| For lawyers
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- Develop responsive, dynamic contracts with standardised requirements
- Create a standard "off the plan" sales contract with the assistance of law societies
- Propose a mechanism to certify consumer comprehension as part of the sales contracting process.
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| For agents
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- Be accountable for clearly articulating to buyers who you are acting on behalf of and receiving a financial benefit from
- Establish interactive online platforms to engage customers
- Provide sufficient information in the early stages
- Use digital representations of buildings to give buyers an understanding of what they're considering
- Use techniques such as choice modelling to learn consumer preferences and co-design information disclosure.
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| For policy makers and regulators
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- Establish government oversight or ombudsman service for the housing sector
- Consider data integration and streamlining of processes
- Implement effective government intervention to ensure that bodies corporate and lot owners are receiving the necessary information
- Integrate financial and contract literacy within school curriculum
- Develop online training on community living
- Understand buyers' journeys and integrate consumer behavioural insights into policy reviews and reforms
- Guide consumers to get certification from lawyers
- Impose penalties or a greater degree of positive obligations through law reform
- Strengthen the "unfair contract" provisions in Australian Consumer Law.
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